Frequently Asked Questions
Everything you need to know about your Redragon experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-20 business days.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do Redragon products come with a warranty?
Yes, all Redragon keyboards, mice, and peripherals come with a standard 1-year limited warranty covering manufacturing defects and hardware failures.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Google Pay for secure and convenient transactions.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your package's progress.
Are Redragon drivers compatible with Mac and Windows?
While our hardware is plug-and-play on both systems, full customization software is primarily designed for Windows. Basic functions will work on Mac, but advanced macro programming may be limited.